Support, Applications, Examples, Technical Docs
Location: Preferably based near Milwaukee, WI or Boulder, CO (Remote considered)
Department: Engineering / Customer Success
Type: Full-time
Travel: Occasional travel required for customer support, demos, and onsite debugging
At CEL, we’re building more than just wireless modules — we’re building relationships. With over six decades of experience, we blend the best of big-company stability with the agility and creativity of a small team. You’ll find us in Milwaukee and Boulder, and now we’re looking for a technically adept, customer-oriented Customer Success Engineer (CSE) to join our team.
Real Impact: We’re small enough that your ideas won’t get lost in the shuffle — you’ll shape products, strategy, and success.
Collaborative Culture: Open communication, strong mentoring, and a focus on quality teamwork.
Flexibility: We trust you to manage your time and projects. We’re flexible on hours and location.
Competitive Compensation: Base salary based on experience, with variable pay tied to performance.
Comprehensive Benefits: Enjoy the advantages of a well-established company with a startup spirit.
The Customer Success Engineer is a hybrid role spanning technical development, support, and customer-facing collaboration. You’ll be working closely with clients integrating RF technologies (e.g., Wi-Fi, Bluetooth, Zigbee) into Linux- or FreeRTOS-based systems. You’ll also act as a bridge between our customers and engineering teams, ensuring successful deployments and continuous improvement of our solutions.
- Partner with Sales during pre- and post-sales cycles to deliver customer solutions
- Design and develop RF application examples for embedded platforms
- Support and debug customer hardware and firmware (on-site when needed)
- Review and assist in PCB schematic/layout and driver porting
- Advise customers on module selection and integration best practices
- Create and maintain technical documentation (application notes, guides, etc.)
- Act as a customer advocate to internal teams, helping shape future product direction
- Contribute to product verification, testing, and trade show support
- Manage and maintain detailed customer interaction records
Must-Have Skills:
- Strong embedded systems background (e.g., C/C++, peripheral drivers)
- Experience with embedded Linux (Buildroot, Yocto) and FreeRTOS
- RF fundamentals (wireless protocols, antenna basics, integration practices)
- Ability to read and interpret schematics
- Comfort with debugging embedded systems and writing customer-facing technical docs
- Excellent communication and collaboration skills
- Organized, detail-oriented, and comfortable managing multiple tasks
- Willingness to travel occasionally for onsite customer support
Technical Tools & Experience:
- Wireless protocols: Wi-Fi, Bluetooth/BLE, Zigbee, Thread, NFC
- Bootloaders (e.g., U-Boot)
- Git and basic version control workflows
- Python or LabVIEW experience is a plus
Bonus Points:
- Hands-on soldering experience (down to 0201 size)
- RF hardware, antenna design, or PCB layout experience
- Cloud gateway integration knowledge
- Practical experience in electronics manufacturing or field deployment
- RF test equipment (oscilloscopes, spectrum analyzers, signal generators)
Ready to join a team that values innovation, ownership, and customer obsession?
Send your resume and a short cover letter to careers@cel.com.
Let us know how you’ve helped customers succeed — and how you’d like to grow at CEL.